Privacy Policy

TechDeck Co-Working is a business operated by Mydream Digital Private Limited. In this policy, “TechDeck”, “we”, “us” and “our” refer to that business and its authorised staff.

Privacy contact email: hello@techdeck.lk. WhatsApp: 074 380 8768. Business address: 209/A/1, Kandy Road, Yakkala, Sri Lanka.

• Account and identity information, including your name, email address, phone number and verification status.
• Booking and visit information, including requested workspace, date, time, duration, attendees, attendance and booking history.
• Transaction information, including prices, discounts, payment status and payment method. We do not ask you to send full payment-card details through WhatsApp.
• Messages and support information from email, website chat, WhatsApp, forms, reviews and conversations with staff or our AI-assisted agent.
• Technical and usage information such as IP address, browser/device information, cookies, pages viewed and advertising or analytics events.
• Security information reasonably necessary to protect customers, staff, our premises and systems, including CCTV footage at the workspace.

• Create and manage accounts, bookings, packages, attendance, payments and customer support.
• Send booking confirmations, service notices, OTPs and messages you request.
• Answer enquiries, recommend suitable workspaces and, where you have agreed, send relevant follow-ups or offers.
• Operate, secure, troubleshoot and improve our website, premises, services and customer experience.
• Measure website and campaign performance and prevent fraud, spam, abuse or unauthorised access.
• Meet legal, accounting, tax, safety and regulatory obligations and establish or defend legal claims.

When you message TechDeck on WhatsApp, Meta processes the message as the provider of WhatsApp. We may use an automated agent to classify your enquiry, retrieve approved TechDeck information, prepare or send routine replies and create a staff follow-up task.

Automated replies are limited by our business rules. Complex, sensitive, uncertain, booking, payment or complaint matters may be held for human review. You can ask for a staff member at any time. We do not use WhatsApp conversations to make decisions that produce legal or similarly significant effects about you.

We share information only where reasonably necessary to operate TechDeck, comply with law or protect legitimate interests. Providers may include:

• Supabase for database, authentication and storage services.
• Meta and WhatsApp for business messaging, advertising measurement and the Meta Pixel.
• Cloudflare for hosting, security, queues, databases and AI-assisted processing used by our WhatsApp agent.
• Google for Analytics, Ads and mapping services.
• LiveChat for website chat, and email/SMS providers such as Resend and Text.lk for service notifications.
• Professional advisers, payment providers and public authorities where required for a transaction, legal duty or dispute.

We do not sell personal information. Some providers process information outside Sri Lanka under their own safeguards and terms.

Our website uses essential technologies and may use Google Analytics, Google Ads, Meta Pixel and LiveChat technologies to understand usage, measure campaigns and provide support. Browser settings and the controls offered by those providers can be used to limit non-essential cookies. Blocking some technologies may affect website features.

We keep information only for as long as reasonably necessary for the purposes described above, including active services, customer support, accounting, tax, fraud prevention, security and legal claims. Retention periods vary by record type and applicable obligations.

We use access controls, authentication, encryption in transit, role-based permissions, audit records and reasonable organisational safeguards. No internet service can guarantee absolute security.

Subject to applicable law, you may ask to access, correct, update, delete or restrict the use of your information, object to certain processing, withdraw consent, or request information about our handling of your data. You may also opt out of marketing at any time by replying “STOP” on WhatsApp or contacting us.

Submit a request through our Data Deletion page or email hello@techdeck.lk. We may need to verify your identity before acting on a request.

Our booking services are not directed to children who cannot enter a binding agreement. A parent or guardian should contact us when arranging access for a minor.

We may update this policy as our services or legal obligations change. The latest version and update date will remain on this page.

Privacy questions can be sent to hello@techdeck.lk.