1. Submit a deletion request
Email hello@techdeck.lk with the subject “Data Deletion Request – TechDeck”.
- Send the request from the email address associated with your TechDeck account where possible.
- Include your full name and the phone number used for bookings or WhatsApp.
- State whether you want your entire account deleted or only particular records or communication channels.
- Do not send passwords, OTPs, full payment-card details or identity-document images unless our privacy team specifically requests a secure verification method.
You may also send “DELETE MY DATA” through the TechDeck WhatsApp conversation. Staff may ask you to confirm the request by email or another reasonable method.
Privacy contact: hello@techdeck.lk. Business address: 209/A/1, Kandy Road, Yakkala, Sri Lanka.
2. Verification and processing
We will acknowledge your request and may ask for limited information to verify that you control the relevant account or phone number. This protects customers against unauthorised deletion requests.
After verification, we will delete or anonymise eligible information from active TechDeck systems and instruct relevant processors where appropriate. We aim to complete valid requests within 30 days, but may notify you if additional time is reasonably required.
3. Information we may retain
Some records may be retained where reasonably necessary for accounting, tax, payment disputes, fraud prevention, safety, security, legal claims or another legal obligation. Retained information will be limited, access-controlled and no longer used for marketing.
4. WhatsApp and marketing opt-out
To stop follow-ups without deleting booking records, reply STOP on WhatsApp. We will record the opt-out so we can respect it. Deleting a TechDeck record does not automatically delete copies retained independently by Meta or WhatsApp under their own policies.
For questions, contact hello@techdeck.lk or WhatsApp 074 380 8768.